Information according to E-Commerce-law

GENERAL TERMS AND CONDITIONS (AGB´s) of the company Haas&Haas GmbH in the following called Haas&Haas

1. General

1.1. For business relations between Haas&Haas and the customer exclusively apply the following general terms and conditions in their effective version at the time of ordering. Differing conditions of the buyer are not accepted by Haas&Haas, except Haas&Haas explicitly agreed in writing to their validity.

Should the buyer be a consumer in the sense of § 1 of consumer protection laws (KSchG), the compelling terms of the KSchG take precedence in case of a contradiction between these conditions and the KSchG.

1.2. The contract of purchase is reached through the order of the customer and the order confirmation by Haas&Haas. This contract of purchase is subject to Austrian law.

2. Conclusion of the contract

Your order represents an offer to us to conclude a contract of purchase. If you submit an order to Haas&Haas, we will send you an email that confirms that we received your order (order confirmation). This confirmation does not represent an acceptance of your offer but should only inform you that we received your order. A contract of sale is only reached when we send the ordered product to you and we confirm that we dispatched your goods to you via email. Products from the same order, which are not included in the dispatch confirmation, are not included in the contract of sale.

Haas&Haas offers no products for purchase to minors. Our products for children too can only be bought by adults.

All our offers are subject to being sold.

3. Right of return

The buyer can cancel the contract on his part through announcement or by returning the goods within 7 working days after receiving them. Forwarding expenses have to be paid by the buyer. For Germany applies a right of return of 14 days.

In case of return we have the right to ask for the direct costs of the return.

Return address:

Haas&Haas A-1160 Wien Odoakergasse 30, Austria

In case of return follows the complete or partly cancellation of the contract. After receiving the returned goods follows the credit entry of already received payments minus possible transport, discount and transfer expenses paid by us. The transfer is made to an account announced by you or to your credit card account. If we have no payment contact, we will send a cheque. You will be informed via e-mail about your credit entry and the way in which the amount is returned.

Should the goods show traces of usage or damage when returned, we keep the right to claim for compensation.

According to § 5f consumer protection law there is no right of return for perishable goods such as food (tea, coffee, drinks etc.).

The following has to be taken into account when returning goods:

 Always send the respective product complete including original packing back to us

 Enclose a copy or the original invoice and make a note why you are returning the product on it

 If you keep a product of your parcel and only return others, mark the products you want to keep on the enclosed (copy of your) invoice.

 Basis for the credit entry is the value of the delivered goods at the time of sale.

 To maintain the deadline for returning it is enough to send the parcel in time or announcement of your right of return via e-mail (info@haas-haas.at), Telefax (0043 (0) 1 493 19 94) or telephone (0043 (0) 1 493 20 29) within the deadline. However, the actual return has to follow not later than the next working day after announcing that you are going to return the goods.

4. Prices

4.1. The quoted prices are for end consumers. All prices (if not quoted otherwise) are in EURO and include the Austrian VAT not including dispatching costs. Price changes and errors excepted.

4.2. For customers there is a minimum order value of € 20,-.

4.3. Our wholesale trade department is responsible for retailers or gastronomy-bulk buyers. Please contact Ms Arocker (mailto:office@haas-haas.at)%20T Tel.:+431 493 20 29 11 Fax: +431 493 19 94.

5. Delivery

If not otherwise agreed, delivery is ex warehouse to the delivery address given by the buyer. Information about delivery times is without guarantee, as far as a delivery date has not been exceptionally accepted definitely.

If a supplier of Haas&Haas does not supply Haas&Haas with the ordered goods despite of being under contract, Haas&Haas has the right to withdraw from the contract. In this case the buyer will be informed immediately that the ordered product is not available. An already paid purchase price will be immediately refunded.

Forwarding expenses are calculated from postage or transportation charges charged to us by the carrier plus 20% VAT.

Delivery reservation

We deliver while stocks last.

6. Terms of payment and delivery

6.1 Austria:

CREDIT CARD

We gladly accept your payment by credit card, Visa, Diners Club as well as Master Card.

CASH ON DELIVERY (COD):

You pay the invoice total on delivery to the postman. Because of higher charges for COD deliveries these are charged with an additional € 2,60 and are only possible in Austria.

ADVANCE PAYMENT

Please transfer the total amount given at the end of the order to our account 7228005 with PSK BLZ: 60000 SWIFT: OPSKATWW IBAN: AT116000000007228005 in the name of the company Haas&Haas GmbH.

6.2 Foreign countries:

CREDIT CARD

We gladly accept your payment by credit card, Visa, Diners Club as well as Master Card.

Haas&Haas reserves the right to exclude certain methods of payment in individual cases.

Unfortunately payment by sending cash or cheques is not possible. We exclude liability if lost.

7. Data protection

The transfer of your personal information is done with a special encoding method. With this we explicitly declare that your personal information will not be used for external purposes and will not be passed on to a third party.

8. Reservation of title

The delivered goods belong to our company until complete payment of the purchase price and all other charges. If default of payment occurred with preceding deliveries, we reserve the right to withdraw from the contract of sale.

9. Guarantee and liability

The guarantee period is 24 months from delivery of the goods. You have to inform us in writing of obvious faults not later than 14 days after receiving the goods. In case of guarantee Haas&Haas is entitled to repair the damage, a compensation delivery or refund of the purchase price. If repair or compensation delivery fails, the buyer can withdraw from the contract. Additional demands of the buyer, especially claims for damages, are excluded as for as the damage has not been caused deliberately or grossly negligent by Haas&Haas.

Guarantee for food is limited to the period until the use-by-date given on the package under proper storage.

10. Damages in transit, Complaints

10.1. Goods are dispatched at the risk of the buyer. In case of damages in transit these have to be – if possible – reported to the carrier in writing and informal within one day. Packages, which are already damaged when you receive them, have to be noted on the note of delivery, because otherwise there is no liability of the carrier.

10.2. Complaints concerning the quality of the goods have to be reported to Haas&Haas within 8 working days after receiving the goods. We will immediately answer to this complaint.

11. Place of performance, legal domicile and legal system

11.1. For contracts with companies according to §1 KSchG Vienna will be agreed upon as place of performance for deliveries and payment.

11.2. For any differences from or in connection with this business connection the responsible court for Vienna will be exclusively agreed on.

11.3. Law of the Republic of Austria is effective. Regulations of the Uncitral-purchase law will be amicably excluded.

12. Copyright

The Haas&Haas web pages are copyright protected. The software is only allowed to be copied, worked on and decompiled within the framework of regulations of §40 UrhG (copyright law). Every copy, circulation and other use of this software exceeding own private use is explicitly prohibited to the user.

Shop, pictures, texts, domains and hosting are property of Haas&Haas.

Imitation - even in extracts - is only allowed with the permission of Haas&Haas. All illustrations are protected by §§ 40 - 72 of copyright law.

13. Miscellaneous

Possible inoperativeness of particular regulations leaves the validity of all other terms of business unaffected. An effective regulation, which comes closest to the unaffected regulation in sense and purpose, legally and economically, takes over the place of this unaffected regulation.

Haas & Haas GmbH

Rankgasse 18

1160 Wien

Tel.: +43 (1) 493 20 29

Fax: +43 (1) 493 19 94

E-Mail: office@haas-haas.at

On the pages of the company Haas&Haas are links to other sites. For all those links the following statement applies:

"We want to explicitly point out that our company had no influence at all on the design and/or the content of the given sites. That is why with this we distance ourselves from all contents of all linked pages on this website including all sub-pages. This declaration is for all the links mentioned on our homepage and for all contents of the sites, to which the links or banners lead."